TTC loses millions to fare evasion and malfunctioning equipment
An average of $61 million were lost to fare evasion and $3.4 million to faulty equipment in 2018

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These numbers were made public in a recent report released by the Auditor General of Toronto Transit Commission (TTC), which outlined the impact of faulty tech and numerous fare dodgers on the public network’s financial sustainability. The report adds that the actual revenue loss is likely higher than the numbers estimated. Fare dodgers hop...

Complaints as fare evasion fines in Toronto higher than parking violation tickets
Fines can be 10 times greater than parking tickets even though the annual income of commuters is much lower than that of car owners

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The high discrepancy between fines has sparked public debate among commuters who feel they are treated unjustly and that the current amounts are not clearly justified. Forgetting to pay or to display a car parking ticket in Toronto can cost between $30 to $150 depending on time and areas. In contrast, traveling without a...

PRESTO fare card system shows “continued performance below targets”
The electronic payment system in Ontario (Canada) is costing millions and does not achieve the expected reliability rates to fully eliminate tickets, passes, tokens and cash

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The electronic payment system PRESTO, which works across local transit in the Greater Toronto and Hamilton Area (GTHA) and Ottawa, has a long way to go. According to an internal Toronto Transit Commission (TTC) briefing obtained by Toronto Star newspaper, PRESTO shows “continued performance below targets”. Problems with operating transactions and card readers keep...