The New York City bus system is dealing with an increase in fare evasion, with recent data revealing that 48% of bus riders fail to pay. In 2022 alone, this issue led to a $315 million loss for the Metropolitan Transportation Authority (MTA). Coupled with the cancellation of the congestion pricing program, the MTA is now confronting financial challenges.
While fare evasion efforts have focused on the subway system, the MTA is intensifying its actions on buses to ensure a comprehensive approach. To tackle fare evasion, the MTA has adopted a holistic “Four E’s” strategy—Education, Environment, Equity, and Enforcement. Measures such as deploying Eagle Teams to monitor fare compliance are in place, helping to ensure fairness and efficiency. These teams actively enforce payment rules, especially on Select Bus Service routes, and are committed to maintaining a positive rider experience while upholding fare regulations.
Additionally, the MTA is expanding the Fair Fares program to make transportation more affordable for low-income riders, demonstrating a commitment to equity and accessibility. By improving fare payment technology and promoting the use of the OMNY system, the MTA is making it easier for all riders to comply while minimizing fare evasion.
While fare evasion continues to pose a challenge and impact the agency’s finances, the MTA remains dedicated to implementing balanced solutions that address revenue loss while also maintaining social equity and rider safety.
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